When can I start using my internet service?
You can start using the service post installation and realization of subscription amount.
What are the devices I can use to access Netfire Broadband service?
How do I access my Netfire Broadband service?
What is @ll Home Secured Wi-Fi Service? Does Netfire Broadband provide the Wireless Wi-Fi modem/ router?
I have @ll Home Secured Wi-Fi Service, how many PC/Laptops/Smart Devices can be used in this solution?
The Maximum PCs/Laptops/Smart Devices which can be connected under a specific plan is available in tariff plan tables. Visit Product & Services section for plan details.
I have opted for @ll Home Secured Wi-Fi Value Added Services (VAS). Can I access Netfire Broadband service from different locations through multiple PCs/Laptops/Smart Devices simultaneously?
@ll Home Secured Wi-Fi Service provides facility connects multiple PCs/Laptops/Smart Devices simultaneously as per your subscribed plan from a single location where the modem is installed.
Will my Netfire Broadband Service bill be very high, if I am connected for a long time?
You will be charged only on the basis of upload/download of data and not for the time for which you are connected to the internet. However, we recommend you to log out when you do not want to use internet as activities such as streaming, flash, auto updates, virus on your PC etc. can result in unintended data usage.
Do you provide any online portal to manage my account?
Yes, you can manage your account online through Netfire Self Care portal Alternatively, the portal can be accessed through our website (Visit our website >> Click on My Account >> Enter User ID and Password)
What are the things I can do from my Online Self Care portal?
How do I know what is the actual speed of my Netfire Secured Wireless Broadband service?
Can I shift my connection from one location to another location within or across the city?
Service can be provided if our network is available in your new location. Shifting charges will be applicable as per Company policy. You will need to provide your new address proof for installation & billing purpose.
How can I change my billing address?
In the event of address change or address provided with us is incorrect, you can update your address by contacting Netfire Care at 720005015 and submitting a proof of new address.
Can I change my tariff plan?
You can change your tariff plan as per the migration rules set by the Company. For changing the plan please contact Netfire Care on 0-72000-50150 or write an email to firstname.lastname@example.org